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Many Metro Detroiters are still without electricity after the devastating ice storm, leaving DTE Energy with some serious questions. Areas in Waterford township to West Bloomfield and everywhere in between ae still with out power. Help Me Hank spoke with DTE Energy’s communications specialist and received the following answers to the most popular question:

“What’s being done to prevent this from happening again?” According to DTE, in the last year, DTE Energy invested more than $1 billion in its electric grid, and we intend to continue investing in it. In 2022, DTE’s electric service territory experienced 21% fewer power interruptions than in 2021. When we invest, we know it works, for example, customers in communities where DTE completed focused work on the grid’s most challenging infrastructure experienced a 40% to 70% improvement in reliability.

“I spent hundreds on hotels and food and DTE is only giving me a $35 credit. Why can’t you reimburse me for my total losses?” As much as we would like to make up for the inconvenience caused by this storm, we know that we cannot. As a result of the widespread impact of this storm, DTE will voluntarily offer qualifying customers a $35 outage credit. DTE says customers don’t need to take any action and that they will be applying the credit to accounts automatically.

“I‘m still without power, what should I do?” Thousands of DTE employees are working around the clock to restore power and remain laser-focused on restoring service to every customer. All customers are encouraged to stay safe and check the Outage Center for the latest restoration estimates.

Please continue to be patient as DTE and their employees and working as quickly and as efficiently as possible.